When a transaction is canceled/failed, slice doesn’t get a realtime update of failure, we receive confirmation from Bank/Merchant. Usually, merchants send confirmation within 7 days, but it may vary for different merchants.
The refund would be credited in 7-10 business days ( Saturday, Sunday and the Govt. holidays will not be considered ) after the refund has been initiated from the respective merchant.
Since you'll receive the refund post bill generation we request you to make the repayment. Please do not worry once you receive the refund it will be added to the slice cash.
'Slice Cash' can be used to make the upcoming repayment, it will reflect under the ‘Repay’ section in your slice app once the refund is processed.
NOTE : In case you’ve sliced the bill, make the payment on or before 5th as the bill gets auto sliced post 5th (which can not be changed later on) into a monthly payment plan. This auto-selection tenure will be communicated to you by email and SMS in advance.