When a transaction is canceled/failed, slice doesn’t get a realtime update of failure, we receive confirmation from Bank/Merchant. Usually, merchants send confirmation within 7 days, but it may vary for different merchants.
The refund would be credited in 7-10 business days ( Saturday, Sunday and the Govt. holidays will not be considered ) after the refund has been initiated from the respective merchant. This is an automated process and would get added to your credit limit once the refund is processed.
In case you didn’t get the refund in this duration. Please share the below details which reflect in the slice app so we can help you further:
1) Transaction ID
2) Amount
3) Transaction failure-proof (Mandatory if your transaction got failed on the online merchant)