If the refund confirmation and amount from the merchant reaches us before your bill is generated, we will adjust the amount in the bill. However, if the refund is received post bill generation then you would have to repay the amount and the refund amount will be added as carry forward in your slice account. The same can be used for future card transactions.
In case you still need clarity, please share the details of the transaction for which you have the refund issue and we will check it for you. Kindly share the following details:
1) Transaction ID
2) Amount
3) Date of Transaction
4) Screenshot or reference number of refund initiated from merchant (if any)