If the refund amount reaches us before your bill is generated on 1st of the month at night, we will adjust the amount in the bill. However, if the refund is received post bill generation then you would have to repay the amount and the refund amount will be added as slice cash in your slice account and can be used to make future repayments.
For example if your transaction amounting Rs. 2000 was cancelled and the merchant has issued a refund. Once the merchant processes the refund at their end it takes 5-7 working days for it to reflect in the slice card. If this refund comes before 2nd of the month then this will not be billed. But if the refund comes after 1st then you will have to make the payment of Rs. 2000 in this month and the refunded amount of 2000 will be added as slice cash in your slice account and can be used to make future repayments.
In case you still need clarity, please share the details of the transaction for which you have the refund issue and we will check. Kindly share below details-
1) Transaction ID
3) Date of Transaction
4) Screenshot or reference number of refund initiated from merchant (if any)