You might be facing this issue for two reasons:
1. You have delayed or defaulted on your repayments. We request you to clear your dues and wait for 7 working days for auto-consideration of your profile to be removed from the on-hold state.
2. We might have noticed suspicious activity on your account, and have therefore put your profile on hold and suspended your card for your security. Please reach out to us via the slice app or drop us an email .