Since slice doesn’t know when a customer cancels their order with the merchant, we wait for the cancellation confirmation from merchants. Usually, merchants send confirmation within 7 days, but it varies for different merchants. slice will refund the canceled transaction within 2 working days after receiving the confirmation.
Bill is Converted into EMIs automatically on 6th of every month with a default tenure, different for different users. It might be possible that cancellation confirmation is received after the bill is converted into EMIs for that period. In that case, too, don’t worry. slice will try its best to revert the canceled transaction and convert the bill into EMIs again for you. Please try to pay the bill EMI before the 5th due date to avoid penalty charges. Once a refund is processed, a new order will be created for you - without the canceled transaction.